Trigarc

Trigarc Modules

Log, investigate, and close incidents with clear ownership and risk register linkage.

Trigarc Incident Management captures operational, compliance, and security events—from intake through root cause, corrective action, and reporting.

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What it actually does

  • Captures incidents from any business unit with classification, severity, and impact fields.
  • Runs structured investigation workflows with evidence, timelines, and root-cause analysis.
  • Assigns corrective and preventive actions with owners, due dates, and approval gates.
  • Links incidents to risks, controls, obligations, and audit findings on one data model.
  • Escalates high-severity events to management and committee stakeholders automatically.
  • Feeds loss events and incident trends into Trigarc Risk and Analytics & Reporting.

Who uses it

  • Operational risk and incident response teams
  • Compliance and conduct monitoring teams
  • IT and information security teams
  • Internal audit and quality assurance teams
  • Business unit managers and GRC Champions

Key workflows

Incident intake to closure

  1. 01Log incident with classification, business unit, and initial severity.
  2. 02Assign investigator and gather evidence with timestamped updates.
  3. 03Document root cause, impact assessment, and linked risks or controls.
  4. 04Create corrective actions with owners and target dates.
  5. 05Approve closure only when evidence and retest criteria are met.

Escalation and reporting

  1. 01Apply severity thresholds to trigger management and committee alerts.
  2. 02Aggregate incidents by type, entity, and trend period for risk committees.
  3. 03Export regulator-ready incident summaries with full audit trail.
  4. 04Feed repeat incidents into risk register updates and control retesting.

Data inputs and outputs

Inputs

  • Incident reports from business units and helpdesks
  • Investigation notes, evidence files, and timelines
  • Root-cause and impact assessment records
  • Linked risk, control, and obligation references
  • Corrective action plans and closure evidence

Outputs

  • Incident register with status and severity views
  • Investigation and root-cause analysis reports
  • Corrective action tracking dashboards
  • Loss event and trend summaries for risk committees
  • Regulator and examiner incident exports

Feature breakdown

Configurable incident taxonomy

Institutions define incident types, severity matrices, and mandatory fields aligned to their risk framework.

Cross-module linkage

Incidents connect to risks, controls, obligations, and audit findings so teams see impact across the GRC stack.

Evidence-based closure

Closure requires documented root cause, approved actions, and reviewer sign-off—reducing repeat events.

Threshold-driven escalation

Severity and repeat-incident rules trigger notifications to executives and committee secretariats.

Example use cases

  • A bank tracks operational losses and customer complaints through investigation to risk register updates.
  • An insurer links claims processing exceptions to incidents, controls, and committee reporting.
  • A SACCO escalates governance-related incidents to the board with full investigation history.

Measurable outcomes

  • 25-40% faster incident triage through standardised intake and classification.
  • Lower repeat incident rates via mandatory root-cause and closure discipline.
  • Improved loss data quality for operational risk and regulatory reporting.
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Each module shares one configurable data model. Add only what your institution needs today, and expand without rebuilding workflows.

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